Simple WordPress Help Desk Plugin.
WordPress meets email and they have a baby. That baby, like all, is cute. It takes the strengths of both and comes up with a powerful way to enable you serve your customers better and easier. Take your customer service to the next level using this FREE, intuitive WordPress solution.
Unlimited number of agents
Use your own domain
Provide your customer support straight from the convenience of your-own-awesome-domain.com
Multiple channels for ticket creation
Your customers can create tickets from your site using a support tab, your agents have a pretty form in the back-end and if you want to, your customers can use email@example.com to create tickets
Private notes on tickets
The nature of support conversations many times requires that agents communicate with each other effortlessly. Kanzu Support Desk allows them to leave private notes on tickets for easier follow-up
You no speakey English? Kanzu Support Desk has you covered. Kanzu Support Desk a vous couvert. It can be translated into any language
Plug ‘n Play
This baby is built as a WordPress plugin so all you need to do is activate it, do the macarena and fire away
Yes it is. True story. Download it from the WordPress plugin store, activate it and off you go to happy customer nirvana, the place very few people will give you directions to.
Kanzu Support Desk Add-ons
Kanzu Support Desk - Mail
Give your customers the convenience of contacting support by simply sending an email to firstname.lastname@example.org to create a ticket.Read More...
Kanzu Support Desk - Rules
The Kanzu Support Desk Rules add-on adds the capability to define custom rules in Kanzu Support DeskRead More...
Kanzu Support Desk - Replies
Kanzu Support Desk - Knowledge Base
Solve your customers' issues even before they contact you; create a rich set of articles for them to review easily from your site and solve issues themselves!Read More...
Kanzu Support Desk – Reports
Keep an eye on all the vital metrics of your business; get a rich set of reports to keep tabs on you and your team's customer support chopsRead More...
Kanzu Support Desk - Twitter
Turn tweets sent to you into support tickets; manage the entire conversation from your support dashboard and keep track of whether you've resolved your customer's queryRead More...
Kanzu Support Desk - Hipchat
Get notifications in your HipChat rooms when a new ticket is created; streamline how you work and make it easier to respond to tickets easily by staying on top of thingsRead More...
Kanzu Support Desk - Olark
Add Live Chat to your website!!! Provide live chat support on your website; your conversation's automatically changed into a KSD ticket so that you can track resolution of the issues raised by your client.Read More...
Kanzu Support Desk Facebook
Turn posts on your Facebook wall into KSD tickets. Manage the entire conversation conveniently from your KSD admin panelRead More...