Customer Support Gone Social
Wouldn’t it be amazing if you could manage even your Facebook conversations with your customers in your support desk? This would make it easier to communicate with your Facebook clients without running back and forth between Facebook and your site.
The posts on your Facebook page are automatically turned into tickets in your Kanzu Support Desk. You can respond to the ticket and your response will be posted as a reply to the initial post on Facebook. Keep track of whether you’ve resolved your client’s issue; also, keep track of what other tickets your customer has raised before.
You do not have to worry about being spread too thin, Kanzu Support Desk has got your back.