Live Chat conversion into Support ticket
Live chat allows you to have real-time, personal conversations with your clients. Using a seamless Olark integration, you get to have a full-fledged live chat client on your site that integrates tightly with KSD.
The transcript of every live chat conversation on your site is turned into a KSD ticket for you to easily follow-up on the next steps.
Have live chat conversations both on your website, using native desktop clients or using a mobile client; regardless of how you or your agents reply to the conversations with your client, the entire conversation will be converted into a KSD ticket. Awesome, no? What better way to enhance your customer support services…