Help desk custom rules!!

Rules allows you to automate what would have been repetitive tasks; it makes your support desk smart. Define custom rules for all your new Kanzu Support Desk tickets. Send emails for new tickets containing a certain subject, for tickets from a specific email address, for tickets containing a certain message – basically define a myriad of actions that come into play for new tickets that meet certain conditions.

ksd_rules_general
KSD Rules

How to set custom rules for your help desk

Step 1

Define the condition(s) that new tickets have to fulfill

Step 1

Define the condition(s) that new tickets have to fulfill

KSD rules - The condition
KSD rules – The condition
ksd_rules_if_2
KSD Rules – Matching the condition

 

Step 2

Define the action that should be taken if the condition is met. Define as many actions as you like

KSD Rules actions
KSD Rules actions

Easy eh? All your new tickets would be acted-on by these rules.

Take your customer support to the next level; efficient ticket management comes your way with KSD Rules.

 

Pricing

This plugin is subject to yearly license for support and updates. View license terms.