You’re probably thinking what’s a Kanzu? And is Woo Chinese? Well Woo is most probably Korean but we will let you off for that one since Woo is almost always confused with Wu, who is actually Chinese. I think I lost you somewhere there. But lets get back to the point. Who is WooCommerce and what’s Kanzu Support Desk?
WooCommerce is a very popular WordPress plugin that is also an online store that comes in a wonderful gift wrapped box easily opened by just a couple of clicks. On the other hand Kanzu Support Desk is this really cool WordPress plugin that helps your customers like you because they can easily let you know when something’s broken or when Google can’t give them a satisfactory answer ( what’s a Kanzu?). In the end you and your customers become really tight and they buy more stuff and perhaps even invite you for their exclusive birthday parties.
In a nutshell the WooCommerce Kanzu Support Desk integration brings great customer care with a personal touch to your online store. In this article we are going to look closely at this integration and how an e-commerce store can leverage it to generate happier customers.
We are going to assume the following:
- You have installed, activated and set up WooCommerce
- You have installed, activated and set up Kanzu Support Desk
The first step is to enable the integration in the Kanzu Support Desk settings.
Well if you were expecting to fill out a couple of forms, scan your thumbprint and prove that you are actually not a bot by doing a couple of push ups we are very happy to disappoint you. Once you have enabled the Support Tickets tab, Kanzu Support Desk will automatically hook into WooCommerce and create a Support Tickets tab whenever you view a product.
So what’s happening in the back-end? We’re glad you asked! Kanzu Support Desk creates a product taxonomy which contains all the WooCommerce products in your store. So when you receive a support ticket you simply assign it a product so Kanzu Support Desk can know which tickets belong to which product and appropriately display them in the support tickets tab.
So how do I assign a product to a ticket? You’re well on your way to becoming our best student. In the Reply Ticket screen enter the product name in the Products meta box and click Add. You can add as many products to a single ticket by separating them by commas.
All the customer has to do is to check out the Support Tickets tab on that particular product and they can track information about their support ticket and go to sleep at night confident that somebody somewhere is up all night at a keyboard tirelessly laboring to fix their problem.
And that’s about it. Your customers can seamlessly track their tickets right inside your e-commerce store and you can have the peace of mind that comes with an intuitive WordPress plugin that beautifully organizes all your customer support in one place.