We build tools for small businesses to win in the Big league.
Creating simple, powerful digital solutions since the moon landing. Meet Kanzu Support Desk
Great customer care is at the heart of every good product or service. Delivering it as a small business can be a challenge. It takes a lot to manage your website's chat, keep track of all those emails and respond to tweets & posts all while making sure nothing slips. Kanzu Support Desk makes it easier to work as a team and track your conversations with your customers across various channels. Built for WordPress by the platform's experts, it fits into your WordPress interface like a hand in a snug glove so you can get a lot done intuitively. Simply.
Respond to your customer even before they call. Create a rich set of articles to answer all common questions.
Turn emails into tickets and keep the conversation going (and personal).
Automatically turn customer tweets to you and posts on your Facebook page into tickets.
Do not repeat yourself; save your breath for singing in the shower. Instead, type your response once and re-use it.
Track how well you are doing. Let the numbers talk to you...then ask your customers to rate your performance and let those numbers speak to you as well.
Using our integration with Olark, interact with your customer in real-time and still have a record of that in your tickets for analysis later (over a cup of coffee maybe?).