We build tools for small businesses to win in the Big league.
Creating simple, powerful digital solutions since the moon landing. Meet Kanzu Support Desk
Creating simple, powerful digital solutions since the moon landing. Meet Kanzu Support Desk
Great customer care is at the heart of every good product or service. Delivering it as a small business can be a challenge. It takes a lot to manage your website's chat, keep track of all those emails and respond to tweets & posts all while making sure nothing slips. Kanzu Support Desk makes it easier to work as a team and track your conversations with your customers across various channels. Built for WordPress by the platform's experts, it fits into your WordPress interface like a hand in a snug glove so you can get a lot done intuitively. Simply.
Respond to your customer even before they call. Create a rich set of articles to answer all common questions.
Turn emails into tickets and keep the conversation going (and personal).
Automatically turn customer tweets to you and posts on your Facebook page into tickets.
Do not repeat yourself; save your breath for singing in the shower. Instead, type your response once and re-use it.
Track how well you are doing. Let the numbers talk to you...then ask your customers to rate your performance and let those numbers speak to you as well.
Using our integration with Olark, interact with your customer in real-time and still have a record of that in your tickets for analysis later (over a cup of coffee maybe?).
After activating your license, the knowledge base comes alive! Your knowledge base presents information to your customers before they create a support ticket. This allows them to 'self-serve' (like at an all-you-can-eat buffet). When a customer goes to your ticket submission form (wherever you've added it), the articles you created in your knowledge base will be presented to them broken down by category.
See creating content on how to make the most of this
Also, you can also create a beautiful knowledge base landing page that showcases your most important content. See add a landing page for this
Your knowledge base articles have a navigational sidebar automatically appended to them. Check out more details on how it works here
Your content's only good to the extent to which your customers find it helpful. Each article automatically has a form to receive feedback on how good (or not so good) the article is. See more here on how to check article feedback
The IMAP extension in PHP enables you to communicate with email servers via both the IMAP and POP protocols. Without it enabled, all plugins that use imap_* functions won't work. KSD Mail is one such plugin. To allow you to seamlessly manage your customer support tickets from one pretty interface ( including tickets logged by sending emails to your-support-email@your-domain.com), KSD Mail interacts with your email server using IMAP.
As handy as it is, the extension isn't always enabled by default by all web hosts. The method you'll need to use to enable IMAP support in PHP will depend on your access level, expertise and preference. We highly, highly recommend method 1
<?php phpinfo(); ?>
Save it as info.php. Use your FTP credentials and upload that file to the public_html (or www) directory on your account.
In your browser, navigate to www.yourdomain.com/info.php. Copy the line that contains Loaded Configuration File
<?php system( "cp /path1/copied/in/the/previous/step/php.ini /home/yourusername/public_html/php.ini");?>
Replace /path/copied/in/the/previous/step/php.ini with the first path you copied in the previous step. Replace /home/yourusername/public_html/php.ini with the second path
Save that file as copy.php and upload it to your server. Navigate to www.yourdomain.com/copy.php
Congratulations! We are almost done. You've successfully copied your web host's PHP configuration. Now, FTP into your account and navigate to the public_html (or www) directory. There should be a php.ini file in there. Download that file and open it with Notepad. Search for 'imap'. You'll find this line:
;extension=php_imap.so
Remove the semi-colon at the beginning of that line.
If that line doesn't exist, find any line that starts with extension= and below it, add extension=php_imap.so
Save the file and upload it to your account. That's it. All is well - you are done. IMAP is enabled. Have a drink on us and send the bill using a carrier pigeon
NB: Be sure to delete copy.php and info.php created during this processAfter activating your license, the knowledge base comes alive! Your knowledge base presents information to your customers before they create a support ticket. This allows them to 'self-serve' (like at an all-you-can-eat buffet). When a customer goes to your ticket submission form (wherever you've added it), the articles you created in your knowledge base will be presented to them broken down by category.
See creating content on how to make the most of this
Also, you can also create a beautiful knowledge base landing page that showcases your most important content. See add a landing page for this
Your knowledge base articles have a navigational sidebar automatically appended to them. Check out more details on how it works here
Your content's only good to the extent to which your customers find it helpful. Each article automatically has a form to receive feedback on how good (or not so good) the article is. See more here on how to check article feedback
The IMAP extension in PHP enables you to communicate with email servers via both the IMAP and POP protocols. Without it enabled, all plugins that use imap_* functions won't work. KSD Mail is one such plugin. To allow you to seamlessly manage your customer support tickets from one pretty interface ( including tickets logged by sending emails to your-support-email@your-domain.com), KSD Mail interacts with your email server using IMAP.
As handy as it is, the extension isn't always enabled by default by all web hosts. The method you'll need to use to enable IMAP support in PHP will depend on your access level, expertise and preference. We highly, highly recommend method 1
<?php phpinfo(); ?>
Save it as info.php. Use your FTP credentials and upload that file to the public_html (or www) directory on your account.
In your browser, navigate to www.yourdomain.com/info.php. Copy the line that contains Loaded Configuration File
<?php system( "cp /path1/copied/in/the/previous/step/php.ini /home/yourusername/public_html/php.ini");?>
Replace /path/copied/in/the/previous/step/php.ini with the first path you copied in the previous step. Replace /home/yourusername/public_html/php.ini with the second path
Save that file as copy.php and upload it to your server. Navigate to www.yourdomain.com/copy.php
Congratulations! We are almost done. You've successfully copied your web host's PHP configuration. Now, FTP into your account and navigate to the public_html (or www) directory. There should be a php.ini file in there. Download that file and open it with Notepad. Search for 'imap'. You'll find this line:
;extension=php_imap.so
Remove the semi-colon at the beginning of that line.
If that line doesn't exist, find any line that starts with extension= and below it, add extension=php_imap.so
Save the file and upload it to your account. That's it. All is well - you are done. IMAP is enabled. Have a drink on us and send the bill using a carrier pigeon
NB: Be sure to delete copy.php and info.php created during this process